This policy is intended to be clear and practical. It is not a substitute for legal advice. If you have questions, contact us at teampair.ai@gmail.com.
What Grounded Does
Grounded helps you set daily limits for selected apps and categories using Apple's Screen Time, Family Controls, DeviceActivity, and Managed Settings frameworks. You can use Grounded alone, or you can link with a trusted person in Guardian mode so that extra time and limit edits require partner approval.
Information We Collect
We collect the information needed to create your account, run Guardian accountability features, process subscriptions, send notifications, and provide support.
- Account information: your Apple account identifier from Sign in with Apple, the email address Apple provides (which is often an Apple private relay address if you chose to hide your email), your Grounded nickname, account creation and update dates, and authentication token metadata. We do not store the legal name attached to your Apple account. If Apple shares your given name during sign-in, it is used only on your device to suggest a nickname, and only the nickname you confirm is sent to us.
- Onboarding and profile settings: your onboarding completion state, notification preferences, and app settings you choose to save.
- Screen Time limit data: selected app or category display names, encoded Apple Screen Time token data, daily limit values, active or inactive state, schedule details if used, and change history.
- Guardian data: invite codes, pair identifiers, partner user identifiers and nicknames, pairing status, unpair events, edit-access requests, approvals, denials, response messages, and limit-change summaries visible to the pair.
- Time-request data: the app display name, requested minutes, request status, approval or denial result, optional message, optional uploaded image, and optional GIF or sticker media references and attribution from KLIPY (older requests may still reference legacy GIPHY media).
- Device and notification data: APNs device tokens and push-notification payload data needed to deliver request, response, pairing, entitlement, and limit-change notifications.
- Subscription data: subscription status, product identifiers, expiry or renewal information, entitlement state, RevenueCat customer identifiers, and RevenueCat webhook events.
- Analytics data: content-free usage events sent to our analytics provider, such as onboarding steps completed, how many limits you have and their total minutes, request durations, permission outcomes, and which FAQ entries you open, together with standard device properties (device model, iOS version, app version, language and locale) and your IP address. These events are keyed to your Grounded user ID. They never include the names of the apps you limit, your messages, photos, Screen Time contents, or any other content you create. See the Analytics section below.
- Support information: anything you send us by email or another support channel, including your email address and the contents of your message.
- Diagnostics and security data: server logs, request metadata, server-side error reports, IP address, device or operating-system details, and abuse-prevention signals collected by our backend. The Grounded iOS app does not include a crash-reporting SDK, so crash logs are not collected from your device.
- Website data: ordinary hosting logs and browser requests for this static website, plus cookie-free Vercel Web Analytics page-view and visitor metrics such as visited pages, referrers, country, browser, operating system, and device type. The site also loads Google Fonts and does not intentionally set analytics cookies.
Screen Time And App Usage
Your actual app usage never leaves your device. How long you spend in each app is read only on your device, inside Apple's sandboxed Screen Time reporting and monitoring extensions, and is never uploaded to our servers or to any third party. Pair Labs does not receive your usage totals, the contents of your apps, messages, feeds, browser pages, photos, or private activity inside other apps.
To sync limits and Guardian accountability, Grounded stores your limit configuration on our servers: the display names of apps or categories you choose to limit, encoded Apple Screen Time token data (an opaque per-device identifier that is not human-readable), daily limit minutes, active or inactive state, schedule details if used, and change history. Those records help the app match local limits to backend approval and notification flows. They are not a copy of your Screen Time report, and they reveal your chosen limits, not how much you actually used each app.
Analytics
We use PostHog, hosted in the European Union, to understand how Grounded is used and to improve it. Analytics events are deliberately content-free: they record steps like completing onboarding, opening the paywall, or granting a permission, along with counts and durations. They never include the names of the apps you limit, your Screen Time usage, messages, photos, or your GIF and sticker choices.
Events are linked to your Grounded user ID so we can measure things like retention, and include standard device properties (model, iOS version, app version, language and locale) and your IP address. Session replay and automatic screen-view capture are switched off — we never record your screen or your navigation through the app.
How We Use Information
- To create, authenticate, and maintain your Grounded account.
- To save app limits, sync settings, and support Guardian approvals.
- To notify a Guardian or partner about time requests, limit edits, pairing, unpairing, entitlement changes, and account deletion events.
- To process Premium access, free trials, purchase restoration, promotional entitlements, and subscription state.
- To detect abuse, troubleshoot bugs, improve reliability, secure the service, and comply with legal obligations.
- To respond to support requests and administrative messages.
What Your Guardian Can See
Guardian mode is an accountability feature, so pairing shares information with your partner by design. By linking with a Guardian, you consent to your Guardian seeing:
- your nickname and pair status;
- the names of the apps and categories you limit;
- your daily limits, schedules, and whether each limit is active;
- your limit change history — who changed which limit, and when;
- your extra-time requests and their outcomes, including the app name and requested minutes;
- any messages, photos, GIFs, or stickers you attach to a request, and any response messages; and
- your edit-access requests, approvals, and denials.
This visibility works in both directions for information the pair shares. A Guardian cannot see your screen, how long you actually used your apps, your conversations in other apps, or the contents of your apps through Grounded — only the accountability information listed above.
Unpairing or deleting your account may notify your partner and dissolve the pair. Once dissolved, Guardian features stop for that pair. Information your partner already received, such as notifications they were sent, may remain visible to them.
Optional Messages, Images, GIFs, And Stickers
When you request extra time, you may add an optional message, image, or a GIF or sticker from KLIPY. Uploaded images are validated as JPEG or PNG files and limited to 5 MB. GIFs and stickers are stored as KLIPY media URLs, IDs, previews, and attribution rather than as uploaded files. Older requests created before our move to KLIPY may still reference legacy GIPHY media.
Pending request text and media are transient accountability content. When a request is approved or denied, Grounded clears the message and media fields, and uploaded image storage is deleted on a best-effort basis.
Third-Party Services
We use service providers to operate Grounded. These providers process information only as needed for their services and under their own terms and privacy practices.
- Apple: Sign in with Apple, Screen Time frameworks, APNs push notifications, App Store subscriptions, purchase management, and Apple platform services.
- RevenueCat: subscription entitlement management. RevenueCat receives your purchase history, App Store receipt and transaction identifiers, subscription status, device information, and IP address, keyed to your Grounded user ID.
- PostHog (EU): product analytics as described in the Analytics section above.
- KLIPY: GIF and sticker search and selection. When you open the GIF or sticker picker, your search terms, IP address, and device information are sent to KLIPY and handled under KLIPY's own privacy policy. Grounded stores only KLIPY media URLs and identifiers, not the media files themselves. Requests created before our migration may still contain legacy GIPHY media references.
- Sentry: server-side error reporting and performance monitoring for our backend. The iOS app itself contains no crash-reporting SDK. We configure diagnostics to avoid sending default personal information where possible and scrub access tokens from captured URLs.
- Hosting and infrastructure providers: app hosting, database, Redis, object storage, backups, logs, security, DNS, and optional edge protection such as Cloudflare-style rate limiting.
- Vercel, Firebase Hosting or similar static hosting, and Google Fonts: website hosting, cookie-free website analytics, and font delivery.
What We Do Not Collect
Grounded does not collect your location, contacts, health data, browsing history, advertising identifiers (IDFA), session replays or screen recordings, or crash logs from your device.
No Sale Of Personal Information, No Tracking
Grounded does not run third-party advertising in the app, does not track you across other companies' apps or websites, and does not sell or share your personal information with data brokers or for cross-app advertising. The business model is subscriptions, not ads.
Retention And Deletion
We keep information for as long as needed to provide Grounded, maintain records, secure the service, resolve disputes, and comply with legal obligations.
- Invite codes expire after 24 hours, and generating a new invite code expires earlier pending codes.
- Uploaded time-request media is cleared after the request is answered and deleted from object storage on a best-effort basis.
- When you delete your account in the app, Grounded revokes refresh tokens, dissolves any active pair, clears partner links, expires pending invite codes, removes local data from your device (tokens, saved settings, shields, and monitoring state), and schedules hard deletion after 30 days.
- After the 30-day deletion window, account records and related app limits, requests, messages, uploaded photos, pair records, invite codes, webhook events, and change history are purged from the application database and object storage.
- Analytics events held by PostHog and subscription records held by RevenueCat are keyed to your Grounded user ID, a random identifier. These providers retain data under their own policies; if you want them removed as part of account deletion, contact us and we will pass the deletion request on to those providers.
- Backups, provider logs, security records, and financial or legal records may remain for limited operational, legal, security, or compliance periods.
Your Choices
- You can use Grounded's free solo features without linking a Guardian.
- You can choose whether to grant Screen Time and notification permissions in iOS settings.
- You can manage or cancel subscriptions through your Apple ID subscriptions.
- You can update your nickname, restore purchases, unpair, or delete your account from the app where available.
- You can contact us to request access, correction, deletion, or help with your data. Depending on where you live, you may have additional legal rights over your personal information, such as portability, restriction, or objection — contact us and we will honour the rights that apply to you.
Children And Teens
Grounded is not directed to children under 13. If you are under 18, use Grounded only with permission from a parent or legal guardian. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
Security
We use reasonable technical and organisational safeguards, including authentication, encrypted transport, provider security controls, token hashing, validation, and monitoring. No system is perfectly secure, so please use a strong Apple ID, keep your device secure, and contact us if you suspect unauthorised access.
International Processing
Pair Labs may use service providers located in Australia, the United States, Europe, or other regions. By using Grounded, you understand that your information may be processed outside your country of residence, subject to applicable law and provider safeguards.
Changes To This Policy
We may update this policy as Grounded changes. If a change is material, we will take reasonable steps to notify users, such as updating the effective date, publishing the new policy, or providing in-app notice where appropriate.
Contact
Pair Labs
Email: teampair.ai@gmail.com